What is predictive maintenance?

Predictive maintenance uses AI-based analytics to identify and report potential issues before a problem happens. It allows predictive maintenance companies like us to offer maintenance services which minimize the need for elevator repair services while also reducing the risk of equipment breakdowns.

KONE 24/7 Connected Services

We connect your elevators, escalators and automatic doors to our cloud service and use AI-based analytics to anticipate your maintenance needs. For example, KONE 24/7 Connected Services offer elevator analytics which anticipate future maintenance needs and identify potential issues before they can cause problems.


AI-based predictive maintenance increases the value of your building and prolongs equipment lifetime.


Continuous performance and risk analysis reduces the risk of breakdowns and improves accessibility.


24/7 monitoring means you’re immediately informed if there is a problem and can plan ahead for future maintenance needs.

Predictive Maintenance | Solutions for elevators and escalators – KONE


Results that speak for themselves

Our predictive maintenance solutions have already helped improve the reliability and performance of tens of thousands of different pieces of equipment in buildings of all kinds.

Improved user experience

Round-the-clock monitoring increases safety and improves accessibility. The end result is smooth people flow and satisfied users.

Effortless maintenance and planning

By proactively identifying and fixing issues before they cause problems, we save facility managers’ time and cut their workload. Fact-based recommendations for asset management help prolong the equipment lifetime.

A boost for your business

When your equipment runs smoothly, so does your business. By addressing issues proactively and optimizing maintenance schedules according to your needs, we give people flow, and your business, a boost.

The smart way to add value

Smart predictive maintenance and fact-based asset management planning helps you to make better investment decisions, prolongs equipment lifetime and keeps your building ahead of the game.

Proactive identification of faults

Share of proactively performed maintenance activities during the first 2 years:


Fewer faults visible to end users

Reduction in amount of call-outs during the first 2 years:


KONE 24/7 connected services

Predictive maintenance supports efficient and user friendly journeys, from door to destination.


Maximize elevator operating hours with predictive maintenance

KONE 24/7 Connect

Cloud-connected elevators, escalators, and automatic doors provide a constant stream of usage data that helps us to make intelligent, predictive decisions on how to solve potential problems before they cause disruption. Advanced analytics determines if an issue is critical and needs to be addressed immediately or if it can be solved during the next scheduled maintenance visit, resulting in more efficient maintenance.

Information is shared in a transparent format that can be tailored to your reporting needs, so you’ll always know what’s happening – and what we have prevented from happening.


Real-time equipment condition monitoring

KONE 24/7 Alert

KONE 24/7 Alert is a round-the-clock diagnostics service that continuously monitors and analyzes the operating status of your escalators and automatic doors.

If a problem occurs, you’ll be notified immediately with instructions on how to safely restart the equipment and details of what caused the issue.

Predictive maintenance solutions

KONE 24/7 connected services offer some key benefits.

1 Round-the-clock monitoring

We keep a constant eye on how your equipment is performing.


2 Intelligent analysis

Intelligent technology analyzes maintenance needs and detects potential problems before they cause disruption.


3 Timely alerts

Our technicians get the right information at the right time to help them fix problems fast.


4 Clear reporting

We’ll keep you fully informed about all the work we do and what the outcome was.


Stay up to date anytime, anywhere

KONE predictive maintenance services give you real-time info when you need it.

Predictive Maintenance | Solutions for elevators and escalators – KONE

References and Stories

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